Policies and Disclaimers

Disclaimer

All materials on this website including but not limited to text, copy, images and photographs are provided for informational purposes only. This website and related materials are not intended to be a substitute for professional health advice, diagnosis, or treatment.

Appointment Cancellation Policy

Appointments with Our Doctors

We value your time and work hard to make appointments available when you need them. When you schedule a visit with one of our doctors, we kindly ask that you do your best to keep it. If you're unable to attend, please let us know as soon as possible so we can offer that time to another patient who may be waiting.

We ask that any cancellations be made before the scheduled appointment time. If we don’t receive notice (via call, text, voicemail, etc.) before the appointment begins and the appointment is missed, you will be responsible for the full self-pay rate of the scheduled services. (Insurance cannot be billed for missed appointments.)

Please note: We offer a one-time grace for the first missed appointment without prior notice—no charge will apply.

Massage Therapy Appointments

Massage therapy plays a key role in many of our patients’ care plans. Our therapists reserve time specifically for you and last-minute cancellations make it difficult for other patients to take advantage of that time.

For this reason, we require at least 24 hours’ notice if you need to cancel or reschedule a massage appointment. If less than 24 hours’ notice is given, you will be responsible for the full cost of the session.

Good Faith Estimate

For our patients who are uninsured or choose to self-pay, we have affordable, discount cash rates. Good Faith Estimates are created using our current rates and a typical treatment plan for similar cases. For patients who we've never seen before, the estimate will be just that— an estimate— until we've had a chance to meet and discuss specifics. Patients do not need to pay for a whole treatment plan in advance— only the treatment that has actually been given. If you would like to meet with our doctors prior to treatment to have a more customized estimate, please contact our office.

Notice of Non-Discrimination

Our office does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, disability, sex, or age in admission to or receipt of the services and benefits.

HIPAA Privacy Policy Notice

We want you to know how your Patient Health Information (PHI) is going to be used in this office and your rights concerning those records. Before we will begin any health care operations, we must require you to read and sign this consent form stating that you understand and agree with how your records will be used. If you would like to have a more detailed account of our policies and procedures concerning the privacy of your Patient Health Information, we encourage you to read the HIPAA NOTICE that is available to you at the front desk before signing this consent.

The patient understands and agrees to allow this chiropractic office to use their Patient Health Information (PHI) for the purpose of treatment, payment, healthcare operations, and coordination of care. As an example, the patient agrees to allow this chiropractic office to submit requested PHI to the Health Insurance Company (or companies) provided to us by the patient for the purpose of payment. Be assured that this office will limit the release of all PHI to the minimum needed for what the insurance companies require for payment.
The patient has the right to examine and obtain a copy of his or her own health records at any time and request corrections. The patient may request to know what disclosures have been made and submit in writing any further restrictions on the use of their PHI. Our office is not obligated to agree to those restrictions.
A patient’s written consent need only be obtained one time for all subsequent care given the patient in this office.
The patient may provide a written request to revoke consent at any time during care. This would not effect the use of those records for the care given prior to the written request to revoke consent but would apply to any care given after the request has been presented.
For your security and right to privacy, all staff has been trained in the area of patient record privacy and a privacy official has been designated to enforce those procedures in our office. We have taken all precautions that are known by this office to assure that your records are not readily available to those who do not need them.
Patients have the right to file a formal complaint with our privacy official about any possible violations of these policies and procedures.
If the patient refuses to sign this consent for the purpose of treatment, payment and health care operations, the chiropractic physician has the right to refuse to give care.